November 23, 2014


Deloitte Future State Recommendations

IT Governance

  • Recommendation 1: Reduce risk and increase leadership capability by establishing key System-level IT strategic roles
  • Recommendation 2: Reduce risk, enhance trust and collaboration, and improve IT strategic alignment with comprehensive IT governance
  • Recommendation 3: Improve efficiency and reduce cost by delivering in-common IT capabilities in a shared services model System-wide
  • Recommendation 4: Reduce risk and increase consistency by establishing a comprehensive IT governance framework for System Members
  • Recommendation 5: Reduce costs and improve efficiency through strategic sourcing for IT procurements

IT Security

  • Recommendation 6: Enhance information asset protection and efficiency with a comprehensive Information Security Program and defined security roles across the System
  • Recommendation 7: Increase effectiveness and reliability of IT Security via utilization of a common risk-based approach to assessments, and associated proactive monitoring
  • Recommendation 8: Increase the level of incident response with a System-wide Cyber Security monitoring and reporting strategy
  • Recommendation 9: Reduce risk through proactive implementation of Strategic Security Technologies and enhancement of data protection capabilities

IT Network and Infrastructure

  • Recommendation 10: Reduce risk and improve efficiency by consolidating data centers to Tier-3 facilities
  • Recommendation 11: Drive additional cost reductions and lower risk through the standardization of System-wide virtualization and further consolidation of servers and storage
  • Recommendation 12: Increase efficiency and flexibility by using cloud resources
  • Recommendation 13: Increase research wins by deploying a new research data hosting capability
  • Recommendation 14: Achieve lower costs and higher reliability by adopting a cloud-hosted email solution

Application Management

  • Recommendation 15: Financials (FAMIS) – Improve and streamline accounting/financial operations across the System by standardizing the Chart of Accounts, re-platforming the FAMIS functionality off the mainframe as part of a formal, longer term strategic plan to replace FAMIS with an industry recognized, cloud-based software as a service (SaaS) solution, addressing immediate functionality needs of the System Members and integrating TEEX, TEES and WTAMU
  • Recommendation 16: HR & Payroll (BPP) – Reduce costs and increase operational efficiency by replacing a highly customized, legacy payroll application BPP with an industry recognized, cloud-based software-as-a-service (SaaS) solution, implementing SaaS-based HR functionality and retiring shadow payroll technologies at Member institutions
  • Recommendation 17: Student Information Systems (Banner) – Reduce costs and increase reporting efficiency by centralizing Banner services across the System (i.e. Banner as a Shared Service)
  • Recommendation 18: Grant Management (Maestro) – Continue to use Maestro as designed and complete rollout to entire System
  • Recommendation 19: Enterprise Architecture – Establish an Enterprise Architecture team that will deliver a comprehensive enterprise architecture framework to support current and future business models, and supporting processes required to effectively define and deliver IT capabilities within the System in a cost effective manner

IT Operations

  • Recommendation 20: Reduce cost and increase service quality by consolidating Service Desk operations across the System
  • Recommendation 21: Reduce risk of unplanned outages and business disruption by implementing a single, enterprise-level, cloud-based Change Management tool, and standardizing Change Management policies, processes and procedures across the System
  • Recommendation 22: Streamline incident resolution and increase customer satisfaction by implementing a single, enterprise-level, cloud-based Incident Management tool, supported by standard Incident Management policies, processes and procedures across the System
  • Recommendation 23: Reduce costs, increase scalability, and eliminate duplicative applications and effort by implementing a single, enterprise-level, cloud-based Service Desk tool across the System

IT Demand and Project Management

  • Recommendation 24: Improve visibility into IT projects and infrastructure needs System-wide by implementing demand management and project approval processes
  • Recommendation 25: Reduce risk and increase consistency in IT project delivery by establishing a comprehensive, scalable IT project delivery framework to be used System-wide
  • Recommendation 26: Reduce risk, improve System-wide visibility into IT projects and ensure oversight of key strategic projects by creating a PMO function within the ITSS model

IT Staffing and Support

  • Recommendation 27: Improve productivity, innovation and IT effectiveness by establishing a strategy that will allow the System to appropriately source required IT skills
  • Recommendation 28: Create alignment between IT staff and the IT skills and capabilities needed to deliver the future IT environment by establishing an IT career path framework for the System
  • Recommendation 29: Ensure continued IT talent development through a formal training and mentoring program for all IT staff


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